"Update from March 2023: we were back already in May 2023, our second visit and they really made us feel like regulars. Consistent, welcoming and genuine recognition for our return visit. Service is next level. Wow! La Zebra is one of those places that you'll never forget. It's a charming boutique hotel, with everything you need to unwind, relax and enjoy the beauty of Mexico. Safe, quiet, calm. A gem in Tulum. Here's what we look for while traveling: - personalized service - amazing food and drinks - options to keep our son occupied and off screens when we can La Zebra accomplished ALL of these. Service second to none. This started before we even arrived. Speaking with the concierge (Sai is the best!) to organize and prepare before we got there: - private, comfortable transfer to and from the airport. - activities for our 6 yr old - spa and massages booked - dinner reservations Sai and the team at the front desk ensured our visit was exactly what we were hoping for, and then some. The hotel offers a great balance: options for the children to enjoy, yet still providing a romantic getaway for couples. A cool place to come for the day, or stay for the week like we did. The restaurant at La Zebra is unbelievable. Ingredients are locally sourced, mouth-watering, delicious and beautiful masterpieces. The servers take great care in catering to your every need. Moises and a few others were helpful, patient and always happy. Friendly, laid back atmosphere. Our son loved the ocean. It was steps from our room, and he played for hours on the beach. The plunge pool outside our room was clean, warm or cool, and he loved it. Piñata class: He had a blast with Flor making a piñata, and then enjoyed breaking one for candies (of course). Flor was friendly, kind and great to speak to. We also did a family cooking class: For the cooking class, we got to see how the in-house corn tortillas are literally made from scratch. Unreal. The best tacos ever. Such a fun, family experience. We really enjoyed a Barefoot beachfront dinner. Something about the ocean, sand in your toes, amazing service and a delicious meal .. talk about luxury. The Chef's Table was my favorite experience. Wow! Each course was a historical journey through all of Mexico. Private, exclusive, and so much fun. Each course unlike the other; unique, tasty, and so yummy. The chef described each course, and they were perfectly paired with hand crafted drinks (non alcoholic also an option). Our room was comfortable, quiet and nicely appointed. The turn down service was next level. Diffuser running making the room calm and ready for bed. Tea and chocolates (from a local chocolatier from Tulum) waiting for you. The view of the ocean right outside our door. It was literally paradise (we were in room 2). A beach bed reserved for our room category, meant no stress for an ocean front spot on the beach. The beach was clean, and cared for. They worked so hard on it every day. We did several massages on the beach in the week we were there. The therapists were talented and the breeze from the ocean was perfection. Overall, La Zebra has something for everyone. It had that luxurious, exclusive feel, while still welcoming you with the comfort of familiarity. You feel like you belong and they are there for you. We will be back!"

"From the moment I arrived at Lula by Le Zebra, I knew I was stepping into something extraordinary. The property itself feels like a modern magical treehouse, it's earthy, intentional, and deeply connected to the land. The grounds are lush and built around the trees rather than cutting them down, with thoughtful touches everywhere: foot rinses at every entrance, outdoor shower by the beach, and a rooftop above the spa and shala where the sunrises feel sacred. My oceanside room was spacious and cool with full air conditioning, a comfortable bed, luxurious pillows, and a daybed for lounging. The hammock chair on the balcony became one of my favorite spots to just sway and listen to the sea. Turndown service with tea and cookies each night was the perfect little ritual of comfort. The Staff & Service: The service at Lula is impeccable, warm, and heartfelt. Every interaction was infused with kindness. Housekeeping was consistent and always thoughtful, Rosa and Theresa especially stood out. One morning I realized I'd left behind my bathing suit cover-up and the team had already found it for me before I even asked. The staff truly care about your stay and go above and beyond in ways both big and small. The Food Was A Culinary Journey at La Zebra!!! Because I was there during low season, La Zebra's kitchen prepared meals for both properties, Lula and La Zebra. What an absolute blessing! The food was, without exaggeration, some of the best I've had in my life. Chef Raziel, with the brilliant team (Gabriel, Juan Pablo, and Daniel) alongside the attentive servers (Christian, Adolfo, Manuel, Leo, Damian), created meals that felt like love stories on a plate. Every dish was intentional and allowed the ingredients to shine. Over the course of the retreat, I enjoyed a journey through cuisines: Whole grilled fish that felt like a feast from the sea itself, Fresh ceviche served in coconuts, both vibrant and tender, Sashimi that melted on the tongue, Grilled chicken cooked to juicy perfection, Crisp cucumber salads, colorful fruits, velvety hummus, and more. Each meal arrived with 2-3 appetizers, 2 mains, and a dessert. The abundance was stunning and the freshness unmatched. They even used copal smoke and fans during meals to ease the mosquitoes, such a thoughtful detail. Truly, this team and their food were a highlight of the entire retreat. The Retreat & Wellness Experience: I came to Lula for a women's wellness retreat curated by Chara, with movement offerings guided by Ricardo, Chara and others. Together they held a beautiful container that balanced structure with spaciousness. Each ceremony, from the cenote to cacao to temazcal to the floating at Sian Ka'an revealed new layers of healing and wonder. Chara's gift is her devotion to women's wellness and soul nourishment. She carefully created experiences that helped us push our edges while also allowing room to rest, to choose, to simply be. Ricardo's gentle masculine presence grounded our group, especially in the movement classes, adding balance and steadiness. I felt both supported and free throughout my stay. Final Reflection: Lula by Le Zebra is not just a hotel. It is an oasis. A place where luxury and intention meet. A space where you feel both cared for and at ease. If you are considering a stay here, do it. Lula is magical. I will absolutely be back. Insider tip: Bring mosquito repellent. Also, there are certain times of year where the seaweed is horrible and this time was one of them."

"Location & Nearby Activities: - Only 5-10 minutes away from the best restaurants and some boutiques where you can find unique Tulum style fashion items! - There is also a street food area right across the hotel with various delicious alternatives (burgers, tacos, chicken wings, sandwiches, sushi, pizza, crepes) with a nice bar in the middle. It's affordable and delicious! We also came across a couple of musicians playing live mexican music which was an amazing experience! - While being close to all attractions it is far away enough from the northern part where it gets really loud and noisy at night. The only sound we heard at La Zebra was the sound of the waves! Wellness/Spa/Massage: - Their sister hotel next door offers yoga sessions and exercise sessions (eg Jungle Gym) in the mornings and afternoons at the beach where you enjoy the view and sound of the waves. You can easily book from their website or ask the front desk to set it up for you. - In Tulum, I wouldn't expect a lot from Massage services in general - it's not Thailand! But the deep tissue massage I got at Lula was really good (masseuse's name: Vicky). Service: - Front Desk: Front desk was very helpful and easy to reach via whatsapp. Ricardo arranged our transfers and a private tour for us including guided visit to Coba ruins, 2 cenotes and lunch with a Mayan family. It is perfect if you have kids. The tour takes only about 5 hours and you get to learn a lot, experience a lot, see a lot and when you are back - you still have a few good hours to spend at the beach! The places Esteban recommended in downtown Tulum were all amazing! Both Ricardo and Esteban helped us with all our bookings. - They bring coffee in the mornings and herbal tea in the afternoons to your room. Which allows you to have your morning coffee with the ocean view in the morning and relax before dinner. The local chocolates they offer with the tea was delicious that I bought a few bars to take home! - Beach: The service at the beach was a bit slow but compared to Tulum standards it was acceptable. The staff are very friendly. Food and Drinks: - Good variety of food available including healthy options and kids friendly options. - You can enjoy local or national beer, various cocktails made with tequila and mezcal or have classic cocktails. - They have Taco Thursdays and Street Food Sundays where you get to taste different local food and enjoy live music performance & shows. I highly recommend to try at least one of these during your stay! Rooms: - we stayed at a beach front room with plunge pool. As soon as you step outside the room you are at the beach. You can see the ocean from your bed. We enjoyed the warm plunge pool in the afternoons. - The rooms are very spacious and clean. They are surprisingly good at keeping it so clean despite all the sand going around! - Plenty of space for your clothes and empty suitcases."

"This place is paradise! We stayed for a week in the Beachfront Plunge Pool room and we couldn't be happier with our choice. La Zebra is truly a luxury boutique hotel with the ideal location, impeccable hospitality and delicious food. The room was beautifully decorated and the housekeeping staff kept it sparkling clean through our stay. The turndown service was a warm touch and we really appreciated the little surprise treats every evening. The room came with a reserved beach bed which was amazing. The beach bar staff were so friendly and prompt with keeping our mezcalita glasses full! We loved the restaurant as well. Special thanks to Felipe, Roger and German who were all so polite, knowledgeable and gave great recommendations. Another great perk is we could walk to the neighboring Lula hotel and get resident rates on their wellness classes (AMAZING studio!) and fantastic spa treatments. We also appreciate La Zebra promoting local artists by displaying their vibrant pieces on the property. We will definitely be visiting again! No complaints!"

"My partner and I looked at SO many options before booking La Zebra. We wanted to experience Tulum in a relaxed way. After reading reviews (like this one, I hope!), we landed on La Zebra thanks to its humble, family-friendly, safe, and gorgeous location. A week or two before our stay, the concierge WhatsApped asking if we had any questions, needed transportation, or wanted help booking activities/restaurants. This was incredibly helpful and made us feel so welcome. Arriving at La Zebra is like a dream. The staff immediately welcomes you with complimentary drinks and gives you a quick tour of the grounds. Our room was SPOTLESS, big, and gorgeous for the two of us. The bed was very comfortable, the AC worked like a charm and the shower, well, I'll let you see for yourself. My partner was on the fence about getting the plunge pool LOL we used it every single day, multiple times a day. The staff maintained the water, foot bath, and area around the pool. This is your sign: get the plunge pool. Each room opens to the direction of the ocean, with a few overlooking the ocean. We didn't get a room with a view, but in fact, we liked it better because it offered us the privacy we wanted. All plunge pool rooms are on the ground floor-- it's like walking out into paradise. The staff is incredible, warm, hardworking, and so friendly-- the waiters, cabana crew, front desk, room service, and everyone in between. The food is SO FRESH, local, and made with love. Will return soon <3"

"My husband and I had an amazing time staying at La Zebra hotel, a cute and luxurious boutique hotel. The rooms were spacious and comfortable, offering breathtaking views of both the beach and the jungle. The hotel staff provided exceptional service, cleaning our room during the day and preparing it for the night by closing the curtains, setting up the bed, and leaving delicious treats and tea. The staff was incredibly friendly and cheerful, always checking if we needed anything and promptly attending to our requests. The hotel's restaurant was a highlight, serving delicious authentic Mexican food with an amazing view of the beach. While we thoroughly enjoyed our stay, there were a couple of things to note. The amount of seaweed on the beach prevented us from swimming, which is an issue affecting many Caribbean beaches and not the hotel's fault. Additionally, the prices seemed to be catered to tourists, with meals being significantly more expensive than in the US. The surrounding resorts, restaurants, and stores offered similar pricing, and Tulum city is not within walking distance, leaving limited options for exploring without taking a cab, which costs around US$60 for a round trip. Overall, La Zebra hotel provided a wonderful and memorable experience, and we would highly recommend it for a luxurious and relaxing getaway."

"La Zebra Tulum: A dream stay in the Caribbean beachfront La Zebra Tulum is an excellent stay. From the location to the rooms and amenities, it makes for an ideal visit to the Caribbean. The staff is welcoming and hard-working. The beach was also amazing, despite the sargasso floating by. That which landed on the beach was reduced every day. The food and drinks were also excellent. Happy hour Mezcalitas from 5-7pm was a highlight too. Honestly we couldn't have been happier with our stay. We also loved the pour-over coffee in the room, as well as the spacious closet, great AC, huge balcony, comfortable bed, and incredible view. There's nothing to flaw. Pro tip: Take away your dnd dream catcher for a great turn down service. The only slight blemish was the price of organized activities. This is out of control in Tulum in general, but something to note. Still, there was plenty enough to do nearby. I recommend Sian Ka'an (use the Punta Alem cooperative tour)."

"Absolutely loved La Zebra Tulum! The vibe is relaxed and bohemian. Perfect if you're looking to unwind and disconnect. The wellness activities (yoga, meditation) were amazing. Food options were great with lots of fresh, local ingredients."

"The room exceeded our expectations! It was really nice, the shower had double heads and it was very spacious! We came from a different hotel during our stay (we decided to visit another hotel since our original hotel was meh (Mezzanine). The bed was pretty comfortable! We had a room with a hot tub and it was nice to have a private "pool" when you don't always want to get in the ocean. The food was good and the area had a lot to offer. There was a food truck park across from the hotel, so we tried the pizza and it was pretty good! There are a ton of beach front sitting areas for the guests to use as well! When we first received our room, the temp was very cold so we made the temp a couple degrees warmer and the floors immediately started sweating and there were almost puddles of water. We had to call the front desk for more towels and they came and mopped the floor also. We had to turn the temp back to it's original setting for the floors to stop sweating. & the mosquitos were huge, get bug spray."

"Best beach hotel experience I've had. La Zebra Tulum nails the balance between luxury and laid-back vibes. Staff genuinely care, food is incredible, and the beach is paradise. Worth every cent."

"Wow what a fabulous place - nestled among the jungles of Tulum, this hotel is great across the board. We had a very nice room with the in-ground hot tub/pool - we were able to gather around the pool in the evenings unwinding from the day and getting ready for the Tulum dinner clubs. The tub/ground level access also made it very easy to get down to the beach and restaurant. The restaurant itself - amazing! Nice views, stellar service, and excellent food! There were options for everyone including those in our group who were plant based or had food allergies. The beach area also had special shaded day beds with easy beach access (safe, well kept) and food/drink service. The location of the hotel was also excellent - we were very walkable to the dinner clubs Rosa Negra, Gitano, Toro etc and other popular spots like Sinner and Taboo. Lots of miscellaneous food and drink options were nearby and even public paid parking within walking distance for visiting guests. Another highlight was the spa - three of us were able to get massages at the same time (they brought in additional staff to accommodate us!) and then relax on the shaded rooftop afterwards. The front desk service and other staff across the hotel were amazing as well. We loved the in room perks like the robes, pool towels, bug spray, water for brushing etc. The only thing that would be nice if they were able to provide more drinking water or at least have some options for grab & go or refillable type water that wasn't only a part of the minibar. We didn't get to participate in the available programming like yoga and dance lessons, but we will definitely be back to enjoy the hotel and its activities again in the future."